Help Center

Frequently asked questions

Regular order is an order of any pre-listed product on our website in a regular size/fit.

You can ask for order cancellation or change within 2 days of placing the order. If the order is dispatched, you will have to accept it and then return it for a refund or exchange.

Yes, you can get literally any type of product custom made from us. You can share any picture or design for reference and write the description of your product in the Custom Order Form.

Yes, where our core strength is leather, we also make custom orders in other fabrics like cotton, polyester, satin, wool and other fabrics.

Your payment may have been declined due to any of the following reasons:

Incorrect billing address and phone number:
Make sure that the billing address listed in your account matches that associated with your payment method.

Credit card limit reached:
Check your credit card limit. You may have reached your daily or total credit card limit when we tried to charge your card. Try decreasing your daily spending limit or enter a new credit card with a higher credit limit.

Credit / Debit Card Number:
Make sure that the credit card or debit card number is correct and up-to-date.

Credit / Debit Card Expiration date:
Review the expiration date on your credit card or debit card. If your card expired, update your credit card or debit card information.

PayPal account out of funds:
Make sure funds are available in your PayPal account if Paypal is listed as your payment method.

To protect our customers, we regularly perform security checks on orders placed through Credit/Debit cards. If your order has been selected for review, we will request you to share an alternative email address and phone number.

Non-prime products are made to order and are shipped within 5-10 business days.

Prime products are ready in stock and are shipped the next day from placement of order.

We strive to minimize fulfillment time for our custom orders as well and usually dispatch made-to-measure orders within 3-4 weeks and bespoke orders within 5-12 weeks.

We accept and ship orders to all countries except Russia, Israel, Iran, Iraq, India, and OFAC-sanctioned countries.

Yes, in case the duty is charged by the customs, we will cover the amount of duty. The customer will have to accept the delivery paying the duty. Once the duty is paid, the receipt needs to be shared with us. The reimbursement can take up to 5-7 days.

Can you ship to APO or PO Box addresses?

How Can I track the delivery of my shipment?

Can I change the shipping address after I've placed the order?

What should I do if my order hasn't been delivered yet?

Custom/Bespoke Orders

How long does it take to deliver bespoke/custom orders?

When can I expect the delivery of my made-to-measure order?

Can I request the delivery for any specific date?

Size & Fit

Regular Size

I love a product, but I am unsure which size would fit me perfectly?

Do you make big and tall sizes?

None of the given sizes seems to fit me perfectly; can I have a custom fit?

Made to Measure

I have a jacket that fits me well. Can you use the measurements of it to make my new jacket?

What if I order a custom size jacket and it does not fit?

Returns, Refund & Exchange

Returns

What do I do if I receive a faulty item in my order?

How can I return a jacket?

Can I return the jacket if I don’t like it or if it does not fit me perfectly?

Refunds

I received a custom order. Can I return and get a refund?

Am I eligible for a refund?

Exchange/Alteration

How long does it take to receive a replacement jacket?

Can I return and exchange a regular jacket for another style?

I received a custom order. Can I return it for alteration?

Product Care

Cleaning

How should I clean my leather garment?

Special Care

Can I wear a leather jacket in the rain?

What else should I do for the care of my leather garment?

Storing

How should I store my leather garment?

Still have any questions?

No problem, send us your query and our team will get back to you.

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Once your order has been dispatched, you will be notified via email and SMS with the courier tracking number and link to track your parcel.

Your tracking link will be able to provide up to date information on the status of your order. If your estimated delivery date has passed and you haven’t received your order, feel free to write us.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.We want to sort out any issues with faulty items straightaway.

As soon as you discover a fault, please contact our Customer Care team with:

- The order number

- The faulty item's name and number

- A description of the fault (along with the pictures)

We'll get back to you within 1 business day and once the details have been verified, will send you a replacement item as quickly as we can.

We offer free returns. For initiating your return, please email us at contact@delazzaro.co

P.S. We accept returns for refund or exchange only for regular jackets made in regular size.